Unitu Help Desk
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I'm a staff member - How do I use Unitu?
Discover how to maximise productive change as university staff and administrators.
How does the feedback board work?
In brief, on the Unitu platform: Students share prompted or spontaneous feedback on their experiences by making a post on their Unitu board. This feedback can be a Praise / Issue / Question / Idea. The content of the post is not visible to staff at this stage. Student Reps review the feedback posts and respond where appropriate. Reps can choose to share the feedback with staff in the department, by moving it to the next level ‘Opened’. Here staff can see the content of the feedback
How to provide ongoing updates on student feedback
You should keep students up to date with the progress of their feedback post. This can be done by commenting on the post, posting an update on the post, or moving the post through the different stages on the feedback board. Any student that has engaged with that feedback post will receive a notification that there is an update and will be prompted to take a look.
Engaging non active users through Invite feature
Tips on responding to student feedback
It's important when you communicate with students that you get the tone right and you are clear in your responses. Here is a short video that explains some key tips on responding to student feedback that can help you get comfortable when on Unitu. Examples used in the video: General acknowledgement of new topic Hi all, Thanks for your comments, this is a really interesting thread. [...] **Ongoing issues or reviews with de
How to close the feedback loop
Closing the Feedback Loop is a term used to describe the act of acknowledging student feedback, acting on it, updating students on the progress, and responding to students with the outcome of the feedback. This can be done even if the outcome is not necessarily what students want to hear. It is important for students to know that you have still addressed their feedback, and if it cant’ be resolved, why not, this creates balance. If students a
Engaging non-active users through Sign Posting
Why is my University using Unitu?
Unitu supports your university's ambition for students to be active partners in their education. The platform supports staff-student partnership in the following ways: Responsiveness – Some Student Reps previously felt it would be better to hold on to feedback on the academic experience until the next Staff-Student Consultative Committee (SSCC) meeting, where they could discuss the feedback with staff. With Unitu, students and Reps can receive more timely responses from staff and make posit
How to moderate student feedback
Moderation is key to maintaining a healthy and constructive environment on Unitu. All users are able to report inappropriate content on Unitu, however, only moderators are capable of removing posts. Watch the video below for a comprehensive understanding of how our moderation functionality works.
How to request student feedback
Requesting feedback from students is a good way to get the conversation started on Unitu. It encourages students to engage with the platform and to then post their own feedback. You can request feedback at any time, however, it is a good idea to post known issues with students on the feedback board at the start of the academic year. You can request feedback from students in the form of a question, presenting an idea, or posting an update.
Engaging active students
Promoting Unitu through Email
What is Unitu?
Unitu is an award winning Student Voice platform that is being used in a growing number of Universities across the UK. Built around the student representation system, Unitu, an online platform, helps universities and student unions to collect and analyse student feedback, to enable faster improvements to the student experience. It's a space where students, year representatives and staff can collectively raise, discuss and resolve both academic and more general experience
Accessing your Unitu account
Once Unitu has received a staff list from your institution, we will add you to the platform and the board you have been assigned to. From there, you will receive an activation email to the email address your institution provided to Unitu. You should follow the link in the email to activate your Unitu account. This is a good time to explore the platform and make sure you have access to the feedback boards that you are expecting. If Single Sign On is enabled, you will be able to access yo
How to respond to student feedback within the Expected Response Time
Expected Response Time (ERT) refers to the time students should expect a response to their feedback post from either staff or reps. ERT can be edited by board admins to reflect what is the appropriate time for your institution. It is important to meet your ERT as it shows students that you are dealing with their feedback in a timely manner. If staff do not respond within the expected response time, two things happen: An automated email will be sent to either the board admin or staff membe
Changing your account settings
You can alter your settings on Unitu to create a more tailored experience for you. This video will take you through a few settings that you might want to explore when you first sign on to Unitu. Please feel free to explore the settings tab on your Unitu account.
Promoting Unitu through Social Media
Increasing student engagement overview
Promoting Unitu through Inductions
How to assign feedback to other staff
When a new feedback post is moved into the ‘opened’ section, the board admin will receive a notification. (See below if you want to know who is your board admin) From here, the board admin has the option to assign this feedback post to a staff member. By assigning a feedback post to a staff member, that staff member will be notified and can start engaging with the post and responding to students. Who is my board admin? To find o
The importance of engaging with student feedback
Over the past 5 years of rolling Unitu out to a dozen universities and over 60,000 students, we’ve found the primary reason students use Unitu is to receive updates from staff on feedback they are concerned about. Lack of responses from staff can lead students to be further dissatisfied however in comparison, when staff provide timely, positive and constructive responses to student feedback, we’ve found students gain more trust, confidence and therefore engage significantly more. This has also
How to comment on student feedback
By commenting or providing updates on the feedback post, students who have chosen to receive notifications on posts they have engaged with, will receive either an email or a push notification to inform them you have responded. They can then log in to their Unitu account and view the comments you have published. Here is a video on how to comment on a student feedback post:
Getting support from Unitu
Unitu is here to support you and your institution throughout your Unitu journey. There are many support channels available to you. Live chat support: Unitu Support can be contacted via the blue icon on the bottom right side of the screen. Unitu Support Team is available Monday to Friday from 9am to 6pm for all Unitu users - students, reps and staff. If you face any issue or have any questions about Unitu don't hesitate to contact us. That is the most efficient and quickest way to contact u
How much time do I need to commit?
It varies from university to university, department to department. We have found that an an average feedback board of: 900 students 200 student posts 120 of those posts escalated to staff to act upon Typically has around 200 staff comments across an entire academic year and predominantly responses from 1-2 key staff members. After interviewing numerous staff on these boards, they shared that their typical workflow is: To block out 1-2 hours per week to update all student